2345坚决打击劫持用户浏览器主页的行为
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自5月13日《人民日报》关于“浏览器主页被劫持”系列报道引发网友和社会聚焦上网劫持问题以来，二三四五高度重视，虚心接受各方意见，积极组织专项工作组对产品优化、用户服务、渠道监管等进行全面提升，加强自身管理，大力呼吁行业自律，致力于还广大网友一个清朗的上网空间和网络生态环境。
长久以来，二三四五一直以用户需求为中心，重视用户体验和用户服务。针对用户反馈的相关问题，二三四五设置多渠道反馈入口，规范举报反馈流程。一旦接收到用户主页投诉问题，我们将在24小时内根据用户留下的联系方式联系解决，切实做好举报的信息受理、情况核实、问题流转和处理反馈工作。
另一方面，二三四五会加大非法渠道排查力度，健全渠道安全机制。针对某些推广渠道为了赚取利益，违规推广，甚至是劫持用户主页的行为，2345官方是坚决予以打击的。但因此前渠道数量庞大，监控具滞后性，导致违规情况时有发生。后续二三四五拟制定违规渠道评判标准，加大排查力度，提高排查频次，做到专人监控、每日排查、及时上报、迅速处理，对恶意推广行为，一经核实，绝不姑息。
二三四五坚决反对劫持、不能卸载、无提示安装软件等恶意推广行为。二三四五将在原有的防治、反馈基础上，进一步优化产品服务、规范举报反馈流程、加大非法渠道排查力度，为用户提供更加优质的服务，保障公民网络空间合法权益。同时，二三四五将承担起网站的主体责任，按照“重双基、强双责”的工作要求，自觉维护行业秩序，大力推广网络安全知识，推动良好互联网生态的建立，将“营造清朗网络空间”的目标落到实处。
最后，呼吁广大用户：一旦发现浏览器主页被劫持情况，请及时反馈至2345，反馈途径如下：
主页劫持举报入口：http://www.2345.com/cuangai/
客服qq：334501209
投诉电话：400-000-2345
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